Susan was very responsive, professional, and extremely kind and understanding. At the beginning, she promised me that she would do anything she can to get the loan approved and close on our house. Well she definitely kept her promise! If I had any questions, she was always there to answer them quickly. She informed me of everything she was doing and explained everything clearly, which was important for me as I am a first-time home owner.
Sevinc EJul-27-2022
Reviewed by Tatiane D for Susan Lane
1 - a better interest rate at the first moment so I wouldn’t go look the market find a better one to start negotiating;
2 - communicate about more options on how to reduce interest rates, I was able to better understand because I research the market;
3 - agent was always available to talk and reply email fast but I missed a little of proactively since I was constantly remembering/requesting status of the process and at the end when everything was fine and we were in advance in time we lost the closing date.
Tatiane DJul-22-2022
Reviewed by Donna L for Susan Lane
Underwriter dragged feet and originator seemed unable to influence. As a result CD was released in 11th hour. No reason for lag as everything was in hand several days prior to closing date.
Donna LJul-11-2022
Reviewed by Teresa A for Susan Lane
Susan was responsive vans kept me informed on the status of the loan .
Teresa AJul-08-2022
Reviewed by Lim-Neo M V for Susan Lane
Everything went smooth. Sue is very approachable from start to end
Lim-Neo M VJun-11-2022
Reviewed by Charles S B for Susan Lane
Susan was great to work with, very accommodating and knowledgeable. Went to bat for the best rate possible! Thank you!
Charles S BJun-07-2022
Reviewed by Michelle P G for Susan Lane
Susan is a consummate professional. She was always quick to respond, helped explain exactly was needed, offered to help wherever she could. I couldn’t have asked for a better partner in my home buying process. I’d recommend Susan, again and again, without hesitation.
Michelle P GMay-29-2022
Reviewed by Christina L for Susan Lane
Sue saved us from losing our home! She was phenomenal , our realtor recommended we work with her from the beginning, which we should have done so, but had already been working with a different lender who had poorly handled our case. We began working with Sue two weeks prior to our scheduled closing date , she did everything possible to ensure we reach the finish line and delivered just that. We are so thankful and appreciative of how hard she worked to get us our loan. Thank you for your exceptional work! Christina & Arturo
Christina LMay-04-2022
Reviewed by Yuqi C for Susan Lane
Susan is very responsive and willing to help in every way. I appreciate it very much
Yuqi CMay-04-2022
Reviewed by Richard D K for Susan Lane
Working with Susan her knowledge and insight was extremely helpful
Richard D KApr-30-2022
Reviewed by Vicki W for Susan Lane
Helpful in every way possible, made the process go smoothly, and eased our worries when issues came along.
Vicki WApr-13-2022
Reviewed by Sumit B for Susan Lane
Susan is great at what she does and she always puts her client's interest first! Will always go with Susan in the future!
Sumit BApr-13-2022
Reviewed by Benjamin Harris H for Susan Lane
Susan was great throughout the entire process. She was very knowledgeable about the mortgage process and always made herself available. We can’t thank you enough Susan!
Benjamin Harris HFeb-16-2022
Reviewed by Robert W L for Susan Lane
excellent communication, reassurance and clear on costs
Robert W LJan-28-2022
Reviewed by Judith W for Susan Lane
Susan lane is always upbeat and on top of our files. Ty