Susan Lane is fantastic her communication is spot on! She takes the time to explain what is needed. Susan was there every step of the way. She is understanding & you can tell she is passionate about helping you achieve your goal! She is super easy to speak with, always ready to explain and give you her time. Susan always picked up her phone I would recommend Susan Lane to all of my family & friends knowing that they are going to receive the same outstanding customer service. Sue is the BEST!!
Frank JFeb-26-2021
Reviewed by Michelle P. Giordano for Susan Lane
Sue was a great communicator throughout the process. She also went above and beyond to get the deal done. She anticipated what would be needed so that we were able to close in a timely fashion. I would highly recommend Sue to anyone looking for a mortgage.
Michelle PFeb-25-2021
Reviewed by Abhinav Nellaiah Iyer for Susan Lane
Susan helped a great deal in expediting the closing process, and went above and beyond in communicating with me throughout the process!
Abhinav NFeb-13-2021
Reviewed by Louis Kuo for Susan Lane
Susan has been great with the two refis she helped us complete. She's been very attentive and responsive to our many questions during the whole process. She always made us feel we were her most important client. I would recommend her to anybody needing a new mortgage or interested in doing a refi.
Louis KJan-17-2021
Reviewed by Juan Betancur for Susan Lane
She was fantastic.
Juan BJan-02-2021
Reviewed by Tin Tran for Susan Lane
Susan is very professional and great at her skill to get the job done in the timely manner for her client. I would highly recommend her to my future clients.
Tin TDec-30-2020
Reviewed by Rahul Iyer for Susan Lane
As first time home buyers, my wife and I could not ask for a better mortgage officer than Susan. She went above and beyond to make our home buying experience as smooth as possible. Despite her heavy workload, Susan was always there for us and did everything and then some more to ensure a timely closing. Everyone working on the deal unanimously agreed that Susan is unmatched in the region in terms of service and turnaround. We are very grateful that she was with us in this journey.
Rahul IDec-27-2020
Reviewed by Kate E Jensen for Susan Lane
Susan always made her self available to answer questions and find updates almost immediately
Her communication throughout the entire process was superb. If she didn't know an answer she got back to me quickly with the answer.
Kate EDec-21-2020
Reviewed by Ashley Germaine Freitas for Susan Lane
Susan always was responsive and communicated well. She really pushed through to make this happen for us during difficult times and we absolutely appreciate everything she did!
Thank you Susan!
Ashley and Steven Freitas
Ashley GDec-16-2020
Reviewed by Kevin M. Doorly for Susan Lane
Susan did a great job of keeping us informed and up to date on the process. She explained and answered and questions or concerns we had. We had a unique situation that Susan walked us thru and helped us handle. I would be happy to have her help any friend or family member of mine.
Kevin MDec-14-2020
Reviewed by Gary H Walker for Susan Lane
We were given estimates on what the rate would be and the rate we got was much higher. I know that Ms. Lane does not set the rates, but it would have been better to know that we were going to get one higher than we expected. Also, it took longer to close than anticipated - again - not really Ms. Lane's fault as she can only provide us information that comes from others. Again, if we knew it would take until December to close we would have been better prepared.
Gary HDec-13-2020
Reviewed by Mark Fandialan for Susan Lane
Susan was attentive, knowledgeable and took her time to walk us through the process. We were informed in a timely manner of any pertinent details we needed to take into account. She was very approachable, understanding and trustworthy. We can’t thank her enough for her excellent service. We highly recommend her and feel blessed to have had her handle our home purchase
Mark FNov-12-2020
Reviewed by bjdeegan for Susan Lane
I can't say enough about Susan and how well she took care of us. In a super busy environment of low interest rates and high demand, Susan put up with constant emails and worked diligently for me in moving my file through. She was kind and responsive and got back to me regardless of the time of day or night. She was a complete professional and kept me as informed and up to date as was possible. It was a pleasure working with her and would HIGHLY recommend her for your mortgage needs.